I just received my Romeo5 and it doesn't seem to work. What should I do?
Referenced product: SOR52001
There are a few steps to troubleshoot the Romeo5 to verify if it is functioning properly.
First, please check to ensure the battery is installed properly. The positive terminal should face away from the optic as shown:
Next, press and hold the + button on the top of the Romeo5 for approximately three seconds to activate it. It is possible that the intensity is turned down very low where the dot is difficult to see. Press the + button five to ten times to check if the dot becomes visible.
Last, if these steps do not work, it is recommended to test another battery, if you have one available. The Romeo5 uses a CR2032.
If you still have problems after trying the steps above, we recommend calling Sig Sauer's support staff by calling 603-610-3000 (option 1).